Consultant said "goodbye" and dropped the call while I was speaking

I have two complaints. Firstly, I cancelled my insurance policy with ABSA IDIRECT yet they are debiting my account monthly with R25.00. When I call through they do not pick up my policy on their system. I had that issue whilst I was a member and needed to claim for a lost key. I NEED TO STOP THAT DEBIT ORDER. PLEASE ASSIST.

Secondly, while I was attempting to get help, at 10:44 AM (29/09/2017), the consultant was very rude and unprofessional. She kept talking while I was talking and dropped the call on me saying "goodbye" while I was busy speaking.

I have no regrets in cancelling my insurance. I will now close my bank account as well. I trust that the debit order will be removed permanently.