Consultant not doing what was asked from her

<p>My debit card was 'swallowed' by an ABSA ATM on Friday 6 May. I phoned and cancelled my card. On Saturday 7 May I went to the Mall Of The South branch to have my card replaced. I was helped by Katy and the service was terrible. In order for her to issue my new card, I had to scan my thumb 7 times! She kept saying that her system wasn't working correctly but I disagree. She kept asking me questions not related to issuing my card. After scanning my finger that many times, she managed to block me from creating new beneficiaries on my internet banking. How can this be related to issuing a new card?!?!? She promised to sort this out and contact me today, Monday 9 May but as expected, NO CALL. It is disgracefull that a big bank like ABSA cannot even train their client facing staff properly.</p>