Consultant not doing there job

Early November I got a call cause my car instalment never went off I paid via eft the guy I spoke to told me it's not reflecting said he will keep on checking few days went pass a lady agent call I told her the same I paid via eft she advised me that I must change payment method to eft cause then I do not need to pay on the first as I'm unemployed now I agreed to that month of December I got another call payment not received I told that guy you not supposed to debit me I'm going to pay via eft and (he said that lady made note on the system which)I did now again in January I get a sms no payment was received what is going on at ABSA keep on debiting so that I can endure the bank chargers.