Consultant ignoring my request, but makes me believe it’s done!!

Sometime last month I went into Absa Bank Century City Branch, I requested to give 32 days notice on my account as I needed the money by a specific date, initially the consultant told me to get the money immediately there would be a penalty amount of R600 something, I declined and said I would wait the 32days, she then told me she already put it through for immediate release, and that the penalty fee had been deducted from my account! I asked her to reverse it, she confirmed she would and the money would be available in 32 days - 21 April! Today is 22 April and the money is still not available, I desperately need this money and I don’t have time to come into a branch to solve this mystery, this is very frustrating! Also I refuse to pay any penalty for someone’s incompetence! Kindly sort this out as a matter of urgency! I’ve waited long enough now!