Consultant hung up the phone

<p>Am at the Claremont Absa branch assisted by Pamela, her system could not open up my profile, she called AbsaLife for assistance.</p> <p>She spoke to a male consultant who did not confirm his name, who asked to speak to me to confirm my details, on confirming my details I got upset of being sent from pillar to post whilst claiming for a funeral cover I have neen paying for, for the past 15years. He hung up on me, mentioning he will transfer the call to someone who can assist me.</p> <p>Was put on hold for a good five minutes whilst I was standing in the queue for 45 minutes before I was assisted by Pamela.</p> <p>After this pathetic, no sense of customer service or whatso ever, the least you can do is give me all the paperwork I signed in 2002 when I opened the funeral covers.</p>