Consultant Gets Personal

<p>In October I noticed that my boundary wall started cracking after the heavy rains we recently experienced. I put a claim in with Absa and waited at least two weeks before someone came back to me. It was very frustrating because Aubrey who was handling my claim just didn’t respond to any of my mails. Eventually an assessor was appointed to come out to site. At the appointment Jossee (The assessor) said that he would send a building contractor out to site the following week to quote us and we would have the option of requesting the cash or having the work done by the contractor. The following week Josee made no attempt to contact me regarding the contractor which was supposedly coming out to site. Eventually I contacted him and he said that he asked the contractor to come to site but more than that he cannot do we must just hang tight. Since then I sent numerous emails to Aubrey who did not once respond to me. Eventually I sent a complaint through to the complaints department and cc’d Aubrey in on the mail and then I received response from Aubrey stating the following “ Kindly note that I had a discussion with Josee regarding the outcome of the claim. He advised that the claim is going to be rejected because damages happened gradually over a period of time. He will forward me his final report and I will draft a rejection letter based on his full findings upon assessment. There will be no need for us to appoint a contractor to come out and do a quote when an assessor has already seen the damages and has informed me that claim will be rejected entirely.”</p> <p>This is evidently a consultant that is lashing out personally because I reported his inefficiency and lack of service. I think it’s time to switch my bond, insurance and all other banking services for myself and my husband from Absa to FNB.</p>