AB
Alec B

1 reviews | Active since Oct 2014

27 Jun 2018, 11:12

Consultant from Presumably ABSA bank loans department called then hung up when i asked questions

I was contacted by an individual from the ABSA bank call center. The gentleman that contacted me spoke very slowly articulating every vowel in every sentence he was using. I asked the gentleman to speed up as I don't have the time right and he advised that he cannot do that. The gentleman did not state his name or the reason for his call however he called me from a ********** number. I assume he called me with regards to my now up to date ABSA personal loan. The gentleman hung up the call/terminated the call without my consent, the gentleman came across as sarcastic and when I asked him if he was trying to be funny with the impromptu manner in which he spoke to me he hung up the call immediately.

I do not know why I was called from this ABSA business unit, I do not know the nature of his call and I do not know what his intention was. I do know that I'm not sure if this is how ABSA conducts themselves telephonically .

0
Replies (2)
Absa
Absa's reply27 Jun 2018, 15:26
Official

Dear Customer

Thank you for bringing this matter to our attention. Case reference number *** has been logged and sent to business unit for investigation. We will investigate the matter and provide feedback once the matter has been resolved.”

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

AB
Alec B's update29 Jun 2018, 10:40
Reviewer Update
Good Day, Since i have not received any feedback on my complaint i was fortunately contacted by the same bussiness unit today. The Team Manager whom i spoke with confirmed that the call was indeed from ABSA bank personal loans department. 27 June 2018 Time 10"58 Collections Department Sifiso Nkosi Call to update personal details. The consultant Sifiso Nkosi on that date and time called me and subsequently hung up the call on me. Like i said in my complaint if ABSA stands behind the actions of this agent or the department i fully understand if their is no sanctions in place and this is common practice with regards to how they treat their banking customers and existing loans clients. I trust that the information i just provided you with will help whatever investigation hasnt been started and i will receive feedback on this.