Consultant Dropped Call On Client

I contacted the credit card department call centre to cancel a credit card, waited about 10 minutes to speak to a consultant, thereafter was referred to the closure department, but was told that they would have to call me back. I asked to hold as i wanted to sort the matter out immediately, then I was advised that there is a waiting time of 2hrs if I was to hold on. This I found to be a ridiculous respond time. Nevertheless, I was contacted by the credit department and there was questions the consultant struggled to answer (i.e. why she needed to issue me a new card if upgrading it to gold to be linked to my cheque account so as to create a gold value bundle) - She then dropped the call and failed to call back. I am now extremely nervous about which of my cards she is cancelling as I purchased a flight ticket with the card she wants to replace and I need this card for obvious reasons when flying out. <br> <br> I URGENTLY need a response from Absa and insist on been contacted by a manager who can answer my questions. This is extremely frustrating and conerning. <br> <br> The calls are being recorded and thus I require this matter to be investigated asap.