Absa Activate policy. Consultant busy having a conversation with someone else in vernacular and blatantly ignored me

<div>Worst experience ever!! I called the Absa Activate line and when I reached the consultant, she was busy having a conversation with someone else in vernacular with no zero interest in taking my call. I kept saying “Hello” but there was no response from her. This incident took place on the 31st of July between 10:40 and 10:53 am. I eventually hung up having been blatantly ignored by the consultant. I was really shocked at how unprofessional and disrespectful the consultant was. This is totally unacceptable. I really needed help with my Absa Activate policy.</div>