Constent sms and phone calls about an account that is overdue that i do not have

Item: Absa
Rating: 1
Author: PJ J

I constently receive SMS and phone calls from ABSA regarding an overdue creditcard payment, I have phoned ABSA 5 times to explain I do not have an ABSA account and asked them to remove my number from their system, I escalated it to the call center's manager that assured me that is will be corrected,. Today again I received a phone call and a SMS

PLEASE ABSA get your act together and stop harassing me!!!

Helpful (0)

Replies (2)

Absa's replyOfficial

31 Oct 2017, 08:55

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID number to enable me to provide the details to our team to remove you from our data base.

Regards

Claudette

Absa's reply31 Oct 2017, 08:55

Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID number to enable me to provide the details to our team to remove you from our data base.

Regards

Claudette

PJ J's updateReviewer Update

08 Nov 2017, 13:44

I have again recieved SMS'es regarding an overdue credit card .... the saga continues

PJ J's update08 Nov 2017, 13:44

Reviewer Update

I have again recieved SMS'es regarding an overdue credit card .... the saga continues