22
2legit 2Quit

1 reviews | Active since Jan 2013

15 Dec 2025, 10:36

Constantly follow-up or else employees drag their feet at Propertyhub

The propertyhub has got to be the slowest and delayed service delivery department at Absa. If you dont phone them, they relax and carry on with business as usual. Do not for a second apply for a re-advance and/or Further advance and expect a speedy response. These people have no rush and I don't know if they are supervised because nothing happens if you the customer dont remind them to do their work. It's so frustrating especially when you have a busy lifestyle and ypu now become the call center agent. Every time I want to take all my products and move over to FNB, they sort matters out. I cant understand why they can't employ people that can do the job. It's ridiculous!

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Replies (5)
Absa
Absa's reply15 Dec 2025, 14:14
Official
Dear Ruben
 
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.  
 
The reference number for your complaint is C-***4.
 
Kind regards,
Group Customer Care
Vanessa Crowe
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2legit 2Quit's update19 Dec 2025, 13:57
Reviewer Update
Just to give feedback, I'm still waiting for this process to be completed. This process is longer and creepier than applying for a new bond, I wonder if other banks operate the same. As for Vanessa Crowe, she rep**** very fast even to my private email but nothing thereafter hence why this process hasn't been completed. I'm also not sure when monies will be paid into my account, I wait anxiously because after every 2-3 hours, this lady from property hub keeps requesting additional documents. Fingers & toes crossed, hopefully this is the last request and monies reflect in my account before Christmas. Please FNB or even Standard bank, if ever you read these reviews, please come save me. I will move all my products. The service from Absa has gone so shoddy its unbelievable, and you would think about continuous improvement, these people are going backwards. I wish Vanessa Crowe can also dig a little deeper to find out how they ****ed up my insurance premium as well and they credited my bond account 2 days ago after me flagging the discrepancies or else I would be paying almost 5k extra per annum. Hope you guys at Absa change your ways, its an embarrassment receiving a salary and you can't perform at your role. I'm not judging, you can see for yourself the repeated errors.
Absa
Absa's reply02 Jan 2026, 16:20
Official
Dear Ruben
 
Regarding complaint C-***4, my sincere apologise, I notice that I did not reply to this message.

I can however confirm that complaint was dealt, and closure was confirmed on 23 Dec'25.

I trust the above is in order.
 
Kind regards,
Group Customer Care
Vanessa Crowe
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2legit 2Quit's update02 Jan 2026, 17:29
Reviewer Update
Resolved.
Absa
Absa's reply05 Jan 2026, 10:54
Official
Dear Ruben
 
I have received your email request dated 03 Jan '26 and the reference number for your new concern will be C-***4.

I will be sending you an acknowledgement email shortly.

I trust the above is in order.
 
Kind regards,
Group Customer Care
Vanessa Crowe