Constant Poor Service from ABSA

<p>It is with sad regret i write this e-mail, i have been a loyal client of ABSA for over 15 years. Over the past year the service has been pathetic. In August ABSA was upgrading their systems, and the vehicle instalment did not go through even though there was sufficient funds in the account at all times. After several attempts to their contact centre i was told they are upgrading their systems , we must be patient. Then while trying to access internet banking , i was locked out, had to go to branch to get new passwords on 2 occasions in 3 weeks. Whilst trying to do internet banking the systems are more often down which prevents their customers from doing payments etc. My home insurance is with them as well and they have denied my claim after a severe hailstorm, i have written to them as requested ito their procedure requesting their assessors report, to date i have not even received an acknowledgement letter. ABSA when did you become so dispondent to your loyal customers. It appears that ABSA clients will have to start looking elsewhere for reliable & efficient service.</p> <p> </p>