1 reviews | Active since Sept 2016

22 Sept 2016, 14:31

Constant Life Insurance Phone Calls

<p>Firstly I would like to thank ABSA for trusting me with my home loan. BUT, Since then I have been experiencing an onslaught of Phone Calls (Daily!) from Absa employees offering me Life Insurance. Saying that I require this as it was one of the terms of my bond. Now this has been done. Right after my bond has been approved, I got myself some Life Insurance and made all the necessary arrangement between my insurer and ABSA. So why all these phone calls??</p> <p> </p> <p>Every single time an agent phones me, it's the same conversation. "I already have Life Insurance. Yes, all the documentation has been completed. There must be an error or omission on Absa's side."</p> <p> </p> <p>I've even went so far as to contact your call centre only to be told I need to go into a branch to which I simply rep****. "No".</p> <p> </p> <p>Can someone please check what the problem is here??</p> <p> </p>

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Replies (4)
Absa
Absa's reply22 Sept 2016, 16:45
Official

Dear Marsie

Thank you for bringing this matter to our attention. Kindly provide us with your bond number for investigation purposes.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

's update22 Sept 2016, 17:24
Reviewer Update

Where will I find this number. Can't you use my ID number??

Absa
Absa's reply23 Sept 2016, 16:28
Official

Good day Marsie

Yes please you can also provide us with your id number.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply27 Sept 2016, 09:58
Official

Dear Marsie

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd