AG
Altus G

1 reviews | Active since May 2022

19 May 2022, 16:21

Constant harassment

I am constantly harassed with calls from Absa to upgrade my account, take out insurance, increase my credit limit, activate rewards, ect.. Today i was called twice to upgrade my account. I have been contacted by Absa at least three times already to upgrade my account. Every time I ask them NOT to call me again. I was beyond furious when i received a call for the second time today, for the same thing. After AGAIN asking them not to call me about that matter. If I didn't have so much activity on my account and credit to pay off, I would seriously consider switching banks. It really feels like they want to milk every cent from you that they can.

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Replies (1)
Absa
Absa's reply20 May 2022, 10:27
Official
Dear Altus Geldenhuys Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw