LD
Lungelo D

1 reviews | Active since Mar 2026

26 Mar 2026, 15:08

Constant "Card Could Not Be Added" error – Zero help from Customer Care

I am extremely disappointed with the service I’ve received from Absa regarding my student card. For three weeks now, I have been trying to add my card to Apple Pay, but I keep receiving the "Card could not be added" error. I have followed every step on the banking app, ensured my card is active, and checked all my settings, yet nothing works. What is more frustrating is the lack of support. Every time I call the customer care line for assistance, I am put on hold indefinitely. I have spent a ridiculous amount of time waiting for a consultant, only to get nowhere.As a student, I rely on digital payments for convenience and safety. Absa markets itself as a digital-forward bank, but their support system and technical integration for student accounts are clearly failing. I need someone from the technical or card department to contact me and resolve this manually, as the standard channels are useless.

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Replies (9)
Absa
Absa's reply26 Mar 2026, 15:26
Official
Dear Lungelo, Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apologies. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0 RegardsGodfrey NdouCustomer Value Management
Absa
Absa's reply26 Mar 2026, 15:27
Official
Dear Lungelo, Case reference number C-***0
 
Kindly provide us with your ID/Account number for us to log an official complaint.  RegardsGodfrey NdouAbsa Bank Group Customer Care
LD
Lungelo D's update26 Mar 2026, 16:12
Reviewer Update
My ID Number is ***
Absa
Absa's reply26 Mar 2026, 16:43
Official
Dear Lungelo, Thank you.  RegardsGodfrey NdouAbsa Bank Group Customer Care
Absa
Absa's reply26 Mar 2026, 16:53
Official
Dear Lungelo, Case reference number C-***0
 
Kindly note that we do not have an email address linked to your profile. Please provide the email address you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care
LD
Lungelo D's update26 Mar 2026, 16:55
Reviewer Update
I'll be waiting on your response.
Absa
Absa's reply27 Mar 2026, 07:14
Official
 Dear Lungelo, Case reference number C-***0
 
Kindly note that we do not have an email address linked to your profile. Please provide the email address you would like us to use to communicate with you. RegardsGodfrey NdouAbsa Bank Group Customer Care 
LD
Lungelo D's update27 Mar 2026, 10:43
Reviewer Update
The email address is ***
Absa
Absa's reply27 Mar 2026, 14:32
Official
Dear Lungelo, Thank you.  RegardsGodfrey NdouAbsa Bank Group Customer Care