Consistently bad service from Abss

I Mrs ST Naicker submitted my completed claim forms to Absa on the 02/02/2022 Masinya Contractors came and checked the damage on the 13/02/2022 and was told Absa will get back to me in a week, no response from Absa, I called Absa on the 08/03/2022 and was told they are still busy with it and will get a response within 5 to 7 day I called Absa on the 15 and was told they are reviewing it and it takes 10 days I do not get any feedback from Absa until I make the calls,being on disability it is done at my cost. My premiums are paid every month, should I even miss a single one it is suspended immediately, and this is the service I get The service from Absa is so bad that I had to close my credit card, there was unauthorized transactions, when I called Absa to reverse the transaction, was told it is a means to pay and cannot help, while I was on a call to them, I got cut due to my airtime being depleted, they did even call back. I requested for the photos that were taken the the contractors sent by Absa, still no response after 2 emais sent I am on disability and also my husband passed away, I requested a concession and they do not do that I went to the back and it took 3 hours until the account was closed, being a cancer patient I had to wait. It is very sad to get this service after banking with them for almost 25 years. Can I get a call regarding this matter, I would also like to cancel this policy