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Zithulele N

1 reviews | Active since Apr 2015

05 Mar 2019, 12:48

CONSISTENT WORST SERVICE ABSA BRANCH PORT SHEPSTONE

ABSA branch in Port Shepstone is thee worst branch ever to use , there are always no hosts , you would join a queue wait for approximately an hour and when it is your time to be serviced you are told to join another queue and the 'host' is always on a break be it tea time or lunch regardless of the time you enter at the branch to a point where I even doubt there is a host or someone dedicated at helping customers entering the branch. Fifth of not the sixth time experiencing such experience at this brach, very poor low standards compared to other branches I've used.

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Replies (2)
Absa
Absa's reply06 Mar 2019, 08:55
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
Daphne Le Grange

Group Customer Care
 Absa Bank Ltd
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Zithulele N's update03 Apr 2019, 12:04
Reviewer Update
Branch manager contacted me , we in the end found each other. They will ensure that they is always someone on the floor when their host is not there be it they are on break or using the restroom.