Consistent Poor Service

ABSA has been such a pain.

Was firstly hounded their agents for outstanding repayments. ABSA contacted me almost 3 months ago to alert me miscalculated the interest and that I am due for a refund.

I submitted the required documents and they have since gone cold on me. No updates from them, their phones are never answered, emails are ignored.

In addition to undue hardship, this approach to communication leaves us so vulnerable to POPIA breaches as Absa has no professional manner of communication with clients. It’s as if employees are big toddlers in a hall full of client files. You get assisted only when a gracious baba catches your floating file.

Anyways, I’m not sure what I was expecting all my previous queries and disputes had to go through hellopeter. Not sure if they don’t realize that poor handling of queries just lead to escalations.