Consistant Issues with ABSA
ABSA,
1. Can you please explain to me why I suddenly have a lower draw limit on my cheque account?
2. Can you also please explain to me how I cannot view my credit card in the ABSA app and been told I need the card holders permission when I'm the card holder?
Thank you for the embarrassing moment of my card been declined because its draw limit is suddenly under 2k when this has never been the case on my cards?
This is now my 3rd formal complain against you in the past 8 months, I don't see why I should pay high banking fees when I can pay less for the SAME service that im getting from you now.
I would like to know what has happened on my account again and why I should leave my personal and business banking accounts with you if this is the level of service I am going to continue to receive.
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Absa's replyOfficial
11 Dec 2020, 15:35Dear MR MC Dejager
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regard
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regard
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Best regards,
Absa's reply11 Dec 2020, 15:35
Official
Dear MR MC Dejager
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regard
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***5.
Kind Regard
Lebogang Mashiane
Specialist Case Manager:
Customer Value Management: Customer Care
Best regards,