NG
Nobukhosi G

1 reviews | Active since Feb 2013

24 Feb 2015, 16:16

Considerable stress and inconveince By ABSA

<br> My credit card account was paid up 2008 together with my cheque account& I Gave clear instructions to Absa Wadeville to close both my account due to high bank charges <br> On my surprise I received an sms plus post from Absa that Credit card was sent to Green side post office which i went to collect it , I then returned the card to Absa again I instructed Mrs Oliphant to close my credit card account because I don't need it <br> I have been receiving calls from Absa harassing me & threatening me that Absa will hand my account. I then told them that if they keep on threatening me i will escalate the matter further as they now violating my right as consumer. whenever I asked how do I owe Absa when I don't even have the credit card and closed my account they keep on telling me that I last made payment last year October and that's inaccurate haven't been to Absa since returned the credit card and its definitely not last year<br> Today I received letter from lawyers demanding payment but my dispute email not been rep**** been ignored instead been force to accept inaccurate amount <br> I been telling your call centre that i m withholding payment on the disputed amount and related charges until i

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Replies (1)
Absa
Absa's reply25 Feb 2015, 08:29
Official
Hello khosi24,


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd