Conplaint

We bought tickets from Viagogo, which is online for Grand West Cape Town. After tickets bought, we discovered that is was a ****. After an affidavit was made ABSA gave a refund, now after a month, ABSA decided that they are deducting the amount again, this amount was deducted twice now afterwards. As per conversation with ABSA *****, they contact the customer in these cases before payments are released to the "****" in this case ABSA did not notify the customer in anyway that VIAGOGO is a ****. I feel ABSA is at fault here. They are not there for their customers, rather in favour of ****. The person paid for this tickets which was a ****, without his knowledge now have to suffer a loss of R10000 in total. This is not fair ABSA. What happened to customer service. Even on Friday morning when I contacted ABSA ***** line, the person was arrogant and did not listen at any reason. This is bad service.