pB
paul B
1 reviews | Active since Feb 2015
11 Feb 2022, 14:17
Conniving *******
Absa needs to start explaining when it comes to signing contracts as i have signed a contract in relation to specific interest rate and not a fluctuation of an interest rate which then means they have breached their own contract as they see fit and on this precise issue they will have to provide me with the onbudsman process and not just low employee to phone me… they will have to provide their area head manager of their department to provide proper answers
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Absa's replyOfficial
11 Feb 2022, 14:32 Dear Paul De Bruyn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2. Kind regards, Rezona Louw Group Customer Care
Absa's reply11 Feb 2022, 14:32
Official
Dear Paul De Bruyn Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2. Kind regards, Rezona Louw Group Customer Care