JW
Johan W
1 reviews | Active since Nov 2019
24 Nov 2019, 08:46
Conned by Absa
What a joke Absa is......this is the second review in 3 months I have written about a bank I have banked with for 30 plus years. They have become redundant and pathetic. I got conned into taking their funeral cover 4 months ago , despite so many requests , I am still awaiting a single copy of this policy , but the money keeps being deducted. YOU ARE OUT DATED AND POINTLESS as a bank ABSA , go to school and learn about propper customer service , you have no Idea what it intial
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Absa's replyOfficial
25 Nov 2019, 13:16Dear Johan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply25 Nov 2019, 13:16
Official
Dear Johan
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Best regards,