MN
Malcolm N
1 reviews | Active since Dec 2016
10 Sept 2020, 10:02
Confusing and frustrating communication via e-mail
I keep receiving e-mails from ABSA confirming cases logged but despite my request that they reply on the e-mail sent I still receive e-mails with no context. Of what use is this if I cannot tell what it relates to?
I also get comments on e-mails from ABSA with reference to ABSA Banking App which has no relevance to the query raised. What is the point of this other than to create confusion and frustration?
I sent 2 e-mails to *** re above and received no acknowledgement/response to date!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
10 Sept 2020, 15:44Dear Malcolm Naidoo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,
Absa's reply10 Sept 2020, 15:44
Official
Dear Malcolm Naidoo Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Best regards,