Confused and dissapppointed

Shocking experience..i app**** for a credit card and all the documents has been sent.I called just to make sure everything was received they did the verification sucessfully..mind you two different people on 1 day .First time i needed to send another document then i call again to find out sorry you need to send xyz also whats annoying is not all the information is given what happened to doing things right firsr time. Wed 09 oct 2024 i call again to find out if all is in order...and both consultants tell me sorry we cant validate that is not the number we have on the system..to which i explain but how is that possible when 2 other consultants verified me even sent the sms verification code which i gave them..no one could explain that so in essence i *****steelr could have been applying and yet verification codes was sent to the number i asked to speak to a team leader to which i was told the teak leader is not on the floor all he said i can transfer you to someone else maybe they know of a different way to help me..Im so confused and frustrated as this is now causing a delay in my application.When someone goes to the bank for assistance thwy have a reason..im not sure if i made the right decision going to Absa