CONFUSED AND ANGRY CLIENT

I app**** for a personal loan last night. 5 minutes after that I got a message saying that my loan was pre approved and I need to send my documents. I send my documents immediately, 5 minutes after that I got another message saying my documents has been received.

Today around 12 I received a message as per below.

"Absa: Congratulations, your personal loan has been approved. To enable payout of your loan, reply 1 and you'll be connected immediately to an agent, 2 for a call back later or 8 to opt out. Std rates & T&C apply. Auth FSP/NCRCP7"

I responded with 1 and I was connected, I held on waiting to speak to an agent for about 30 minutes until the call finally got through. I could hear someone on the other side breathing but the ca just dropped.

2 minutes after that happened I received an email from Mpumelelo Mudau asking for my documents again as apparently the format in which I had send the documents could not be read on their system.

I forwarded the same email with the documents that I have initially send last night and I received an email back from her, "Documents has been received and all is in order.

I am not sure if I am being ****med, If my documents are being used for ********** activities or what. But all I know is I have send all my documents in the exact same format I had send last night, I don't think I woukd have received a sms today saying that my loan has been approved if there were problems.

I need feedback immediately as calling does not help, You never get through.

When will I get my loan? Why did I have to resend the documents? What is the hold up?