Confused Agents

<p>Lost my card about a week ago, called in to report it, got assisted by an agent, Xolani, he stopped my card but did not request for a re issue, spent 2 hours on the phone trying to get someon eto assist with the re issue only to be told Xolani is the one that was supposed to have had this done, so anyway, 2 hours later I get told that they have requested for the re issue and I will receive it within 4 working day, cool, cant wait.</p> <p> </p> <p>Get my card today, get my pin, call in to confirm if all is sorted, if my card is activated only to be told ,sorry we need your documents again for FICA purposes then you will be acitivated, okay maybe there is a crack and my first 2 mails with my docs slipped thorugh, send them again, call in a few hours later to confirm and find out the way forward, this time I get told my card was on hold, but this isnt a re issue but a new application, and my docs are in the finally stages ( dont know why or what ), so I explain my story all over again, let the agent know I have my pin,received my sms stating my pin was read to me agent has no idea what I am talking about, just tells me wait for an sms to say you card is activated and I wont be able to use it until I go into an ABSA bank for my pin, the pin I already have.</p> <p> </p> <p> </p> <p>Please can I know what is going on, its just been one thing after another.</p>