PZ
Pieter Z

1 reviews | Active since May 2011

15 Mar 2022, 14:18

Confused ABSA

So, while I have been waiting, for more than a week now, for ABSA to find out why they keep sending me SMSs stating that I am not FICA compliant, while threatening me with reduced service, I now get pre-recorded voice messages accusing me of being behind with my personal loan payments!! ABSA I am not behind. This is the same bank that notified me, more than a year after the event, that my personal information was compromised when they were hacked in 2020. I think the now-defunct VBS bank would be a better option than ABSA. I am sick and tired of being accused of things, which I am innocent of. ABSA doesn't know the difference between their elbows and their proverbial ****$. Don't even contemplate becoming an ABSA client. You will regret it for the rest of your life! By the way, this is how they treat their, so-called, private bank clients.

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Replies (1)
Absa
Absa's reply15 Mar 2022, 14:55
Official
 Dear Pieter Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is  C-***9. Kind regards, Vanessa Crowe Group Customer Care