BS
BEVEN S
1 reviews | Active since Sept 2012
10 Dec 2018, 08:56
Confucius Absa Idirect
Strange thing ever. A few months back, l raised a complaint regarding the way one of my building claims was being handled by Absa Idirect, on this platform.
Shockingly after numerous calls l was told my whole policy was going to be called on the 19th of December 2018. So according to them, l wasn’t good for business so best for them to cancel and terminate my policy!
Funny thing though - they debited my account with an amount covering a whole month (December, 2018); and am guessing it excludes my building cover?
Moral lesson: Big companies don’t like being taken head on by the povo. They will bully you into a corner using all their mighty!
Pathetic!
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Replies (2)
Absa's replyOfficial
10 Dec 2018, 11:15Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply10 Dec 2018, 11:15
Official
Dear Client
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's replyOfficial
11 Dec 2018, 11:09 Good day Mr Shapeta, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Absa's reply11 Dec 2018, 11:09
Official
Good day Mr Shapeta, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.