Confirmation of Payment and Paid Up Letter not received from ABSA for over a 2 months!! No response to follow up phone calls.

<p>I requested a settlement letter for my ABSA Credit Card which was under debt review. I received the settlement letter from ABSA. I paid the settlement amount and emailed the proof to ABSA. This was done around March. At the end of May, money left my account for the same credit card and I asked ABSA to refund me and also send me a paid up letter. ABSA did not refund me until I did a reversal on my account. I asked for a paid up letter for several times as i was told that the money was not allocated. I followed up with PDA for several times but till today I have not heard from ABSA. I need a paid up letter, and confirmation that the money reflects on my account and that the account has been closed. This has been going on and on for more than two months. The payments were done in March but today it's June and I still haven't received any form of confirmation. I am extremely UNHAPPY with this kind of service.</p> <p> </p> <p>Someone from ABSA please sort this out. My contacts are *** and ***.</p>