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lifatn L

1 reviews | Active since Jun 2017

10 Dec 2025, 14:57

Confirmation Message *Business Name:* Absa Insurance Company *Rating:* 5 out of 5 *Review:* The service received from the consultant Lungi Phefo of ABSA Insurance was truly exceptional

Confirmation Message *Business Name:* Absa Insurance Company *Rating:* 5 out of 5 *Review:* The service received from the consultant Lungi Phefo of ABSA Insurance was truly exceptional. She went above and beyond to ensure that I fully understood every aspect of my policy. She perfectly explained all the fine print in clear, simple terms, leaving no room for uncer*****y. Her professionalism, thoroughness, and genuine care made the entire experience seamless and reassuring. And she did all that in my native mother tongue, isiZulu. That made me feel valuable and as a respected customer. It is rare to encounter such dedication and attention to detail, and I deeply appreciate the effort she put into making sure I was comfortable and confident with my insurance decisions. This level of service reflects positively on ABSA Insurance and sets a high standard for customer care.

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Replies (1)
Absa
Absa's reply10 Dec 2025, 15:51
Official
Dear Lifaenkosi

 It is pleasing to receive complimentary remarks about the staff that have given quality service to customers. I wish to take this opportunity to thank you for the time and effort to bring this to my attention.
 
Regards
Pravesh Bejay
Customer Value Management