Confidential details compromised

I discovered that an employee at Absa George branch had *******y connected a device to my Dstv Now account. I lodged a complaint at the Despatch branch on (18/06/2018).

It was evident that the Absa employee had aquired my Dstv account information from my Absa account without my permission to do so.

An investigation was done by Absa forensics and the spin report showed that the Absa employee viewed my account several times which she did without my permission. This report was sent to the Branch Manager for disciplinary action to take place.

After continually requesting feedback on the progress of this investigation i was eventually contacted telephonically by the George Branch Manager (01/08/2018). He confirmed that there was evidence that supported my complaint.

After trying to reason with me he then very arrogantly asked me what i wanted him to do further & i responded "Just follow company policy to ensure my financial security at Absa".

That was the last i heard of this serious matter. I have tried contacting both Branch Manager's from Despatch & George but up until now (14/08/2018) have been unsuccessful getting hold of either one.

I am now a disgruntled & insecure client knowing my confidential information at ABSA have been compromised & nothing is being done about it, especially with all the ***** taking place at ABSA in this area.

Does Absa really protect Absa employee's who use Client's confidential information for ********** activity???