MC
Michael C
1 reviews | Active since May 2025
17 Jan 2023, 15:15
Confidence restored in absa customer service
I had a complaint regarding absa not being able to assist in tracking a debit order from a company. The company OM could also not confirm that it is their policy. Fortunately the customer care of absa started working on the problem and i must commend both Yolanda Swart who persisted in resolving the issue as well as Vanessa Crowe who also promised that she will assist to resolve the matter. It feels good to work with people who still take customer service seriously - which they do Thanks for the assistance it is appreciated
Helpful (0)
Replies (1)0
Replies (1)Absa's replyOfficial
18 Jan 2023, 12:15Dear Mr Cant
Thank you for your kind words and for taking the time and effort to bring this to our attention. It was with great pleasure to be of assistance and I will be sure to bring this to the attention of Yolanda Swart's line manager regarding the quality service she provided. I will also be sending you the closure of the complaint via email shortly. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for your kind words and for taking the time and effort to bring this to our attention. It was with great pleasure to be of assistance and I will be sure to bring this to the attention of Yolanda Swart's line manager regarding the quality service she provided. I will also be sending you the closure of the complaint via email shortly. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply18 Jan 2023, 12:15
Official
Dear Mr Cant
Thank you for your kind words and for taking the time and effort to bring this to our attention. It was with great pleasure to be of assistance and I will be sure to bring this to the attention of Yolanda Swart's line manager regarding the quality service she provided. I will also be sending you the closure of the complaint via email shortly. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for your kind words and for taking the time and effort to bring this to our attention. It was with great pleasure to be of assistance and I will be sure to bring this to the attention of Yolanda Swart's line manager regarding the quality service she provided. I will also be sending you the closure of the complaint via email shortly. Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
