Condictio Indebiti Recovery Claim Outstanding Since November 2025 Despite Full Supporting Evidence

Condictio Indebiti Recovery Claim Outstanding Since November 2025 Despite Full Supporting Evidence I am posting this complaint after exhausting every reasonable attempt to resolve this matter directly with ABSA. In November 2025, I formally lodged a recovery claim with ABSA relating to payments totalling R4,000.00 that were made from my personal ABSA account into an ABSA attorney trust account held by Connack Müller & Co under reference WFX39916. Since lodging the claim, I have repeatedly provided ABSA with all requested information, including proof of payment, bank account details, supporting documentation, clarification of the claim amount, and responses to every query raised by the bank. My position has remained consistent throughout: • The funds originated from my personal ABSA account. • I was not the debtor on the underlying account. • I was not a party to the credit agreement concerned. • I had no legal obligation to make the payments. • The payments were made without lawful cause and form the basis of a recovery claim. • The total amount claimed is R4,000.00. ABSA was formally notified of this matter in November 2025 and has been in possession of the relevant documentation for several months. Despite numerous follow-ups and a formal written demand sent on 12 May 2026, I have still not received a substantive written outcome, a final decision on the recovery claim, or a clear explanation of the steps taken by ABSA to investigate the matter. My concern is not merely the length of the delay. My concern is that a legitimate recovery claim supported by documentation has remained unresolved for more than six months without a clear written determination. If ABSA believes the claim should be approved, I request that the recovery process be completed without further delay. If ABSA believes the claim should be declined, I request a formal written decision setting out the reasons for that decision so that I may exercise any further rights available to me. What is unreasonable is for the matter to remain open indefinitely without resolution while the customer continues to follow up and provide information. I respectfully request that ABSA escalate case C-***6 to the appropriate senior decision-maker, complete its investigation, and provide a formal written outcome on the recovery claim. I remain willing to cooperate fully and provide any additional documentation that may legitimately be required.