Concern with Unprofessional Business Conduct of Absa Idirect Insurance

I was inspired to join ABSA IDIRECT Insurance last year in June 2018. Before even I could give them the go-ahead after reading the quotation, they have already deducted my premium for July. I had to demand the reversal of the payment since I was still with my old insurance which also had deducted because by then I had not yet cancelled. After reluctantly reversing my payment, they continued to encourage me to join them. Around August the same thing happened again which led to the reversal in September being effected. I eventually conceded and joined them in October. On or around the 22 December 2018, I had terrible lightning damage on my house. I lodged a claim of my damaged items on the 24 December 2018 where I was assured that a reference number and a consultant would be assigned to me within 48 working hours. Realising that 48 working hours had already expired on the 27 December given that there were 2 holidays in between the period, I had then called them late on the 27 to check when will the promise be attended. I spoke to a certain Pieter van Heerden who was so arrogant accusing me for being unfair against them and ended hanging on me whilst still talking to him. I followed but unfortunately could not get hold of him but got another agent who informed me that his supervisior is a certain Mrs Annelize De Klerk who has already knocked off. I had called her the following day on the 28 December and she had promised to investigate and would come back to me. This never happened. On the same day a consultant by the name Rianka called to assure me that matter is receiving attention and within 7 working days would have been finalised since I lodged a complaint on the 24 December 2018 Exactly 8 working days thereafter that is on the 3rd January 2019 the technician called to arrange with me that they will collect my radio that was damaged by lightning on the 4th January 2019 which they did. On the 9th January 2019, I had decided to check the status of my claim with them but to no avail. I had then decided to call the technician to inquire about their findings. I was told that they have already sent a damage report on the 7th January 2019 to the insurer informing them that the radio cannot be repaired but need to be replaced as its parts cannot be found. I had then called Rianca whom I found fortunately found. She told me that they were not aware that the damage report had been sent and was checking whilst I was still online. She confirmed that indeed it was sent but was not aware all along. She had then asked me who my previous insurer was because she wanted to verify with them whether I was not cancelled by them so that she should listen to our conversation with their agent at the time I took this insurance, If found that I **** they would repudiate my claim. I made her aware about what happened at the time I joined and even sent her all the emails I have corresponding with her insurance in which two reversals where done as indicated above to emphasise the point that I not the insurance cancelled the policy. However, I told her I did not completely cancel the former insurer because I retained the building cover since it was cheaper compared to them. I have sent all the correspondence in this regard. On the 10th January 2018, I had then sent a follow-up email to her supervisor Mrs De Klerk who responded that she is attending to my claim and will revert to me "as soon as possible" It is disappointing to realise that 13 working days have since passed without this claim being finalised. I wonder whether is this business legit or it is a ****. I realised from the beginning that all the things that have been happening are leaving much to be desired. To date, I don't have a reference number, a claim number and an answer to my claim. I would Hellopeter to inquire and advice as to the way forward. But I want to caution other consumers to wary of this company. It is really worrying