Concern Regarding Absa Banking Service and Response Times.

Concern Regarding Absa Banking Service and Response Times.

I am writing to express my serious dissatisfaction with Absa’s handling of a recent issue involving unauthorized transactions and the lack of timely support.

Since Friday, a suspicious amount of R300 has been deducted from my account. Today, an additional R500 was taken. In addition, a client made a payment in two separate amounts, but only one is reflecting in my account, while both amounts have been debited from hers. I have submitted all supporting documentation, including bank account details and transaction statements, via email, but I have yet to receive a response.

I am requesting to speak directly with a human representative and not with the automated Abby assistant, as this matter requires proper review and resolution.

I have made every effort to resolve this professionally and through the correct channels, but the lack of communication is deeply concerning. It is frustrating that the only way to get attention seems to be through public exposure, which should not be necessary for a basic banking issue.

For clarity: I did not initiate any transactions today. The R300 deduction on Friday appears to have been duplicated, resulting in two charges for the same amount.

I am also aware of several acquaintances who have experienced internal ***** cases with Absa, which adds to my concern.

I urge Absa to investigate this matter urgently and provide a resolution.