bG
brandon G

1 reviews | Active since Apr 2014

17 Jun 2020, 06:23

Concern Absa client

I have a serious concern I went to an absa branch to deposit money and was told to do it inside the branch. When I asked why cause most of the other banks does not allow deposits inside they actually encourage their clients to make use of the atms or their electronic platforms,the staff member couldnt give me a reason. Clearly these guys are scared and I have recently found out that a few branches had been closed due to infections of the staff. My question is to Absa management you guys sit in your offices, safe and away from the public what about your staff that's dealing with the public the ones that sees the clients daily? If they get infected they go home and infect their families... the virus is not going anywhere soon but it doesnt mean you guys must put your " frontline" workers at risk. All am asking is take better care of your staff we need them.... "achieving targets is not more worth than a life"

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Replies (1)
Absa
Absa's reply17 Jun 2020, 08:25
Official
Dear Brandon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will be in touch within the next two hours to provide you with my specific contact details as well as your unique complaint reference number together with a request for additional information.   Kind regards,
 Basani Hlungwane
 Group Customer Care
 Absa Bank Ltd 

Best regards,