Compromised by bank

I've been compromised by my own bank and as a result had ********** action on my tjek card which expires end APR 2016. I went into ABSA for a new card because my card was close to expiry only to be exposed to ***** on the card I handed into ABSA. Not sure what the in-house operation is, but this is clearly shocking and unexceptionable and that Platinum clients can be compromised like this by their own bank !!! no one takes responsibility either. I spoke to so many people Charmaine Broadway and Penolope Natogo being two of them and they simply don't get it and can't even give me an explanation of how this could happen. I was not even in receipt of the card anymore. Just shocking I don't have words. If you can avoid banking with ABSA please do! I am tied up because I move a lot of money around between accounts which unfortunately is all with ABSA, but not even being a Platinum customer grands you any special service.