Compliments to ABSA employee

I received numerous call from ABSA informing me that my Check account (overdraft) is in arrears and that I need to sign a debit order. Each time I contested the claim, the definition of a overdraft is extended credit. As I was paying regularly, I was not at fault and I refused to sign a debit order or agree to a payment plan. I opened the check account almost 20 years ago and there were no stipulations regarding payments. Well after numerous calls from ABSA and my refusal to agree to a payment plan, they eventually blocked my check account. I finally was transferred to a lady from Credit Control, Ms Dottie Scheepers who took the time to listen to my complaints and explain to me what the problem was. She was kind, caring, empathetic and extremely helpful. We came to an agreement on 7 Aug 2019. She was unable to process the agreement from her side and after having a sleepless night, she called me again to explain the problem at hand. We discussed the way forward and once again she followed up. I went to a ABSA branch and made the full outstanding payment and closed the account. I agreed with Ms Scheepers that I would call her from the bank once the transaction has been completed. However, the teller at the Clearwater Branch refused to call her and did not let me call her. As this was a Saturday, I did not think I would get hold of Ms Scheepers so I left the matter at that. In summary, I have a lot of complaints about ABSA, however Ms Dottie Scheepers showed me that there are still wonderful people working for the bank and these stars are for her alone! Thank you Ms Dottie Scheepers you are a star in an otherwise dark world.