Compliment to Complaint, all in one day

<p>What appalling service from one of your General Enquiries consultant by the name of Zolane. I am a previous ABSA staff and was not happy at all with this young man's service. He kept me holding 3 times to confirm basic product knowledge with I believe he should know. My query was so simple, first I was assisted by Charlotte from the internet banking department,who was very sharp and knew what she was doing and talking about over the phone, how impressive was I :) It was worth the wait and I commend you Charlotte. Keep it up!! Then went through to General Enquiries and Zolane was simply clueless and I felt let down. All I wanted to know was which pricing option am I on and which one I can move to or which is the better option as I feel like I am paying too much on a savings account. He couldn't give me any info in terms of the benefits of the Flexi Gold Bundle that he mentioned let alone a comparison. I am not sure if he is a newbie, but he needs to go for product training AGAIN. He is one of the reasons client would want to move their accounts to the likes of FNB. I am a service driven individual myself, not bad-mouthing ABSA, as I am a previous employee, but I felt I just wasted 13mins and 12 seconds of my time.</p>