Completely *********** staff

I am absolutely horrified with the service levels that I have received from Absa. As a new premium banking customer I have had nothing but problems with my account.

My account was opened on the 23rd if July but up until now I can’t use the account.

Initially it was a FICA hold, which I had to submit documents for. The consultant I dealt with then was Ezra Swanepoel. I’ve had money being deposited into the account but when I tried to transfer money out I could not. I had to do a fica verification all over again with the same consultant.

Now that the fica has been done. I’ve tried using the account and I can’t use my card. And NOBODY can assist. I’ve spent almost an hour on the phone from speaking to Mdeni at premium banking and then speaking to the manager Ashwin Winnaar, who said it is a ***** hold and blindly transferred me to *****.

After going to ***** they said it’s not a ***** hold and I had to be put back to premium banking where I started back at Mdeni and had to go back to Ashwin.

It’s complete and utter nonsense how *********** your staff are. If this is how you treat premium banking customers then I rather move my account to a bank that’s going to be willing to assist me when I need. Not a bank that’s going to make me go around in circles and still not get any help.