Completely Ignored while a birthday party is planned

<p>I went into the absa branch at Southdale today to make a withdrawal from one of my accounts, something which I generally do at the enquiries counter. However, today I was asked to please see a consultant.<br />I was directed to an empty corridor with chairs along one side and three consultants offices opening off of it, of the the three offices two were occupied, one consultant (a woman) had a client and the second the consultant was on the phone.<br />I sat to await my turn and began listening to the very loud conversation on the phone. To my shock the consultant, who had seen me and whose office door I was sitting directly in front of, was making arrangements for a birthday vacation while I sat and waited to be served. He, Danie "DJ" Wies, discussed why the full day and half day pricing were the same, he informed them that he would be staying alone the first night and the rest of his party would join him the following day. He tried to negotiate a discount as it was his birthday, he discussed the size of something (XXL) as people had "gained weight" and also the menu, chicken vs vege potjie, among other things. He then proceeded to go through the process of payment via his Credit Card. All this during offices hours while a client sat outside his door waiting to be served... He did not at any point acknowledge my presence, not even once the call ended - instead he blithely carried on with something else. During this "show" the female consultant exited her office and greeted me, went to fetch a thermos and slowly walked back to her office where she passed me again and told me her system was offline and she was just rebooting it, while her client sat in her office waiting... Still nothing from the other consultant. At this point a transaction which generally takes me 10 - 15 mins was taking me much longer and I was late for work, I got up and left. </p> <p>It is my deepest belief that I do not pay monthly fees and bank all of my life with one bank solely, only to be ignored as if I was not worth their time - if I wanted to be treated as if I was invisible I would go and waste my time at any government dept instead!!</p>