Completely Ignored by Absa ***** Department

I am very disappointed with the service I have received from Absa regarding a *****-related incident on my account.

After the incident was reported, my Absa account was eventually restored. However, the third-party account affected in the same transaction has still not been reinstated or released, even after more than two months. This delay has continued without resolution or clear communication.

I was previously advised by the ***** department that they would contact Discovery Bank to request the release of the affected account. However, to date, this has not been confirmed or resolved, and I have not received any meaningful updates despite repeated follow-ups.

Transaction details: • Amount involved: R15,800 • Sender bank: Absa • Recipient bank: Discovery Bank • Recipient name: Afolabi Tomi Henry Account Number: ***

Given the seriousness of the matter, I expected urgent handling and clearer communication. Instead, the process has been slow and frustrating, with no clear timeline for resolution.

At this stage, I am still waiting for Absa to take decisive action and fully resolve the issue.