Completely Dissapionted Way Absa Treats Business C

I have had a business account with ABSA for more than 20 years so they know me as client by now, i have had a business credit card for over a 2 years bringing them a lot of money in monthly, this month i missed the payment with 1 day sent all mails to our relationship executive saying mine is paying us late due to the money having a 5 days hold, still my business credit card is closed and the best is they debited my business account for two months (something i cannot afford at this stage and has put a lot of strain on my business as i had to pay over a R103k in one month, why don't the business card department or business relationship manager phone us as business. Absa takes a lot of fees monthly but cannot afford to call us as clients and speak to us directly,i had to phone myself and ask what is going on then when you put in a complaint they tell you sorry account is closed the Relationship Executive must collect cards asap and cut them up not for you to use again!! WHAT i paid my business credit card each month and they treat me like a ******** it is my own money i was spending! This is the worst bank ever,will not recommend this bank to any business!Must i close account, reply?