CV
Chris V
1 reviews | Active since Jan 2011
28 Jul 2020, 09:12
Completely broken ABSA loan interface
Currently the online platform for applying for a loan is completely unusable.
When I reported this to your twitter account I got an uninterested reply to reboot my device or try at the branch. (I am an IT professional with 20 years experience and I noted all the steps I took to try and resolve this, the issue is on the site)
Guys, how on earth do you expect to make money if your clients cant take out loans, report it to you and it just gets brushed aside? Small things like this can have a massively detrimental effect on profits. How many thousands if not tens of thousands of clients won't take a loan out at ABSA because no-one takes this issue seriously?
Surely there must be an executive that would be concerned by this somewhere? I am honestly flabbergasted that something like this doesnt get serious and immediate attention from a big enterprise such as ABSA.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
28 Jul 2020, 09:56Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. Kindly advise what is the error message received for us to escalate and assist further. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply28 Jul 2020, 09:56
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***6. Kindly advise what is the error message received for us to escalate and assist further. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
CV
Chris V's updateReviewer Update
29 Jul 2020, 07:34Hi Nthabiseng, thank you for your response. I have rep**** to the email you sent me with the requested information. Since then I was able to successfully apply for a loan.
Thank you!
Thank you!
CV
Chris V's update29 Jul 2020, 07:34
Reviewer Update
Hi Nthabiseng, thank you for your response. I have rep**** to the email you sent me with the requested information. Since then I was able to successfully apply for a loan.
Thank you!
Thank you!
Absa's replyOfficial
29 Jul 2020, 09:54Dear Chris
Thank you for letting me know. I have just received feedback that it was a system glitch. Iam glad you managed to make an application.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for letting me know. I have just received feedback that it was a system glitch. Iam glad you managed to make an application.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply29 Jul 2020, 09:54
Official
Dear Chris
Thank you for letting me know. I have just received feedback that it was a system glitch. Iam glad you managed to make an application.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Thank you for letting me know. I have just received feedback that it was a system glitch. Iam glad you managed to make an application.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Best regards,