Complete reap off and no integrity

So now I put in a complaint called and I was given feedback today after several attempts calling Marcia for feedback. So I was told that my case has been reviewed and they can't assist me as they followed process. I expressed that please investigate on all calls I've done to absa in terms of the car outstanding money. So they over looked the fact absa vehicle finance gave me a non existing number for the person who was handling my acc. And they also overlooked the fact that guy called Billy was suppose to get back to me in terms of the arrangement. They also overlooked the fact I called in spoke to vehicle finance consultant who advised me to pay 8400 so my car can be in good standing. They also over looked that I was paying since December 2017 to date and the car still gets repossessed. I asked for statements last week Wednesday already.... still haven't received it. I've asked for call recordings apparently it's absa property. So the whole aim was to make me pay from 2014 repossess the car that was not in arrears and then tell me all process followed. Now I'm expected to pay 123k since the contract is cancelled. Why doesn't anyone take their time to look into my case n see all the attempts and calls made to absa and vehicle finance.