Complete lack of communication & service

<p>I app**** for a credit card on 9 May 2016. I have emailed my Fica documents through THREE times, and have received the following confirmation email THREE times:</p> <p>Dear Candy</p> <p>Kindly note that this is an automated response to confirm we have received your email.</p> <p> </p> <p>I have called on numerous occasions for an update and I keep getting told they require my Fica documents. Not once has anyone contacted me in my already two weeks wait to say they have not received the documents!. Not via email, not via phone call. On Friday, I was told my application would be expedited and someone would get back to me - It is now Tuesday and still not a word!!<br /><br />Today I spoke to Pule who, tole me (yet again) they are waiting for fica documents - WHAT FICA DOCUMENTS?!) who then put the phone down on me - Such LOVELY service! <br />After being an Absa client for over 20 years I am completely DISGUSTED with their lack of communication and terrible service! <br />How much longer am I going to have to wait on this credit card? Can NOONE at Absa Credit Card department actually help me?!</p>