Complete inefficiency

Very disappointed in this company: On 11 October 2019, we opened an estate account with ABSA Cresta for estate - late JM Buys. All documents relating to the estate were handed over to ABSA, who were supposed to close all existing accounts and pay the balance over to the estate account. As of today no correspondence or payment was received from ABSA Estates. Furthermore, the employer at ABSA Cresta was unable to even produce our email correspondence from the estates department, in relation to my query.

I EXPECT THIS TO BE HANDELED AS A MATTER OF URGENCY!