Complete disregard for their customers.

On the 29th of October I contacted Absa through their Facebook page in regards to a cheque we were having trouble depositing at one of their branches. I received a prompt response saying they would forward the matter to their relevant department as the matter is quite urgent.

Fast forward to the 8th of November and we received no communication whatsoever. I contacted them again on Facebook and they aplogized for the delay and said they would do a follow up. To be extra safe I sent an email to both their action line and customer service center. Fast forward to the 14th of November still no reply whatsoever. Not even a phone call or email trying to assist us. As I explained in my initial communications to them this is a very urgent manner and the branch we went to did not want to assist us hence our relial on digital communication.

This shows a complete disregard for the wellbeing of their customers as this is a sensitive matter we need assistance with. To struggle so hard to even get a proper email or phone call following up with us tells me they honestly do not even hold us in a high regard. I'm hesitant to even call their helpline as I am sure I'll spend who knows how long on hold only to be told that they will look into it 9r something.

This incompentence is really saddening as 8ts my mother who banks with them and I'm merely trying to assist her as she does not know the correct routes to use in enquiring assistance. What I thought would be a simple task is proving to be tedious. Very disappointing.