Complete disregard for their customers

Given ABSA's recent fee increases on some of their investment accounts (without proper notification) I made a point of checking my cheque account fees as well. I found some fees that I didn't expect. I've mailed ABSA 8 times to 3 different e-mail addresses spanning an 11 day period - not a single response to explain the fee. Turning to social media has been useless as well. Such a frustrating company to deal with - especially from abroad. They clearly don't care about the customer and have zero understanding of good communication and customer service. Avoid frustration - just go with another bank.